×

Who Me Too'd this topic

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Who Me Too'd this topic

sheine_12
Contributor II

REFUND REQUEST FOR AUTO-RENEWAL (PHILIPPINES)

Good Day McAfee Team!

 

I would like to request for your assistance regarding the automatic renewal fee that you have charged to my debit card amounting to PHP 3,500.00. My subscription will end supposedly on July 14, 2021 but you have automatically renewed the plan last June 14, 2021 without my consent. Here's the details:

Name: Acer Customer
Order #: CS2766043827
Receipt date: Monday, 14 June 2021
 
 

 

McAfee® LiveSafe™
P3500.00 for 1 YEAR

Subtotal before VAT/tax: P3500.00
 
 Order #: CS2766043827  
 McAfee® LiveSafe™ ( 1-year subscription )P3500.00 
 VAT / TAX- 
    
 TotalP3500.00 
    
 
PAYMENT DETAILS
We received your payment
Your MASTERCARD has been charged.
 

 

 
SUBSCRIPTION INFO
McAfee® LiveSafe™
Starts: Wednesday, 14 July 2021
Expires : Thursday, 14 July 2022

 

Kindly refer to the service Request # 1-70420681 or 1-70420481 that was given thru email by the McAfee Consumer Support. 

I have no other ways of communicating with you other than via email or social media only. I can't contact the numbers that was given to me.

I am hoping and looking forward that my concern will be resolved the soonest possible time.

 

Thanks and Regards,

 

Sheila Anne Saquilayan

Who Me Too'd this topic

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community