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Who Me Too'd this topic

Vindy
Contributor II
‎03-20-2021 01:00 PM

TrueKey stopped working in Chrome on all my PCs (and Mac)

Hi there,

I've been using TrueKey Premium for a number of years, without issue.

Suddenly it stopped working for me in Chrome, a couple of weeks ago.
I assumed an update to Chrome broke it.
I have tried it on three PCs so far, same on each.
The blue icon no longer shows on password dialogue boxes, but I can click on the TrueKey extensions icon in Chrome and I'm still logged in and can manually view, and copy and paste passwords.

Clicking on a saved website in TrueKey also no longer works.  It takes me to the URL that's saved, but no login occurs.

Chrome is still set to use TrueKey for password management, nothing has changed, it simply stopped working on my machines a couple of weeks ago. All Win 10.

The first I noticed is that it stopped working on my Surface tablet, but then I noticed the following day that it no longer functions on my main workstation, nor my laptop.


I've tried disabling TrueKey and reenabling, I've tried disabling the Chrome setting to allow TrueKey to manage passwords, and reenable it. Doesn't help.


TrueKey is running, I'm signed in, but it never offers passwords for sites, nor does it offer to generate passwords for new signups (such as for this very forum) and the blue icon in the password boxes no longer appears, on at least three separate systems.
Chrome Version 89.0.4389.90 (Official Build) (64-bit)

I keep meaning to try Chrome on my M1 Mac to see if it works.... I'll boot it up and try now before posting this.

 

No, it doesn't work on the Mac, either.

After first boot I logged into TrueKey and tried it, didn't work on

Version 89.0.4389.82 (Official Build) (arm64)

 

Then Chrome updated itself, tried TrueKey again, still doesn't work

Version 89.0.4389.90 (Official Build) (arm64)

 

As with the Windows machines, I am logged in, I can view credentials, copy/paste, etc, but I get no blue icon in password boxes.

You realise how handy something is, when it's gone!

I'd become very reliant on TrueKey to sign me into websites!

Hoping it can be fixed soon.

Thanks.

 

EDIT: My TrueKey extension reports its version number as

version: 4.3.0.9324

This does appear to be the latest version available from the Chrome Web Store

https://chrome.google.com/webstore/detail/true-key-by-mcafee/cpaibbcbodhimfnjnakiidgbpiehfgci

 

8 people had this problem.
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