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ICR
Contributor
‎08-07-2020 06:24 AM

Windows app not responding

Hi,

I have been using the Windows App for True Key which is installed on my PC.  This has been working fine for a number of years.  Yesterday when I launched it the app just hung.  After a while there was a message saying "Not Responding".  I waited but still no response.  Tried rebooting the machine but had the same problem.  Tried unistalling the True Key app and re-installing.  Still have the same problem.

Can anyone advice what I should do.

The Chrome and Edge plugin versions still work fine although I really liked the full windows version of True Key but its just stopped working.

Also tried to start a chat session but that doesn't seam to work.  After starting a chat session I just get an empty window.  When I try to close it I'm asked if I want to end the chat session.  Obviously I don't want to close it so I wait a bit longer but still just a blank empty chat session box.  Help would be appreciated with this one too.  Thank you.

Thanks in advance for your help.

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