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Who Me Too'd this topic

We6Ma5teR
Level 7
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‎05-12-2020 10:09 AM

False error "we havent connected with your device in more than a week"

When I open Livesafe, in the listed devices on the left, there's an error (red exclamation) for the computer listed that I'm actually using. I click on that device and it says "we haven't connected with your device in more than a week" which is incorrect. Everything is up to date. Even did a manual 'check for updates' ... :Nothing new - everything is up to date" I would think if i click check for updates, that Livesafe would have to 'connect with my device' at that moment. Anyways I've seen this error for around 3 months. Even tried removing and reinstalling ... same thing. There is another thread about this however the person describes having the same issue i am, the 'resolution showing' (which explains what happens when you want to remove Livesafe completely) has an explanation that has nothing to do with the issue the person is describing. I don't want to remove Livesafe, I just want the error 'displayed' issue to resolve since it is false. Why would your software show i have a connection error when its obviously connecting because everything is up to date.

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