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Who Me Too'd this topic

Contributor II

Removing old devices from your McAfee account.


You are able to reinstall, remove and rename a mobile device in your home.mcafee.account, but you can only reinstall a PC device.

An example of a very poor web design!

Did no one think at McAfee that people would want to remove PCs as well as mobile devices?

You are supposed to be able to remove devices from within a LiveSafe application on either a mobile or PC device.

The problem with this solution is it doesn't work!

You are prompted for your account password and asked twice to confirm removal. After confirmation, you are just taken back to the device screen/tab with the supposedly deleted device still there. I tried this on both a Windows 10 Pro PC and an Android 10 handset.

Your customers should not have to contact a support agent to accomplish something that McAfee's poor web site designers couldn't be bothered to provide.

Contacting a support agent to correct these issues/bugs, especially with resources stretched in the current Covid-19 epidemic, is like getting a brain surgeon to stick a plaster on a small cut on my finger!

Who Me Too'd this topic

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