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Who Me Too'd this topic

RTGnMS
Contributor
‎06-13-2019 10:22 AM

Cannot verify my mobile number

I need help. On June 6, I called McAfee Support requesting assistance getting Mobile Security installed on my replacement cell phone. When we got to the Anti-Theft install, I was able to log into my account – but then the installed timed out saying my number could not be verified.

I spent two nights working with Support – repeating the same procedures – with the same results. I have spent the last four nights sitting at home waiting for a call back. I have been told that the call has been escalated.

I mentioned that this forum site shows the same problem being called in a few times in the last several years. You would think that Support could look at those solutions. I am beginning to wonder if I should trust the protection of my computers and mobile devices to McAfee. How/when do I get a resolution to this problem?

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