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livesafe can't scan,

so i have mcafee livesafe and have had for years and never had an issue til now. it would say "Can't Scan Device. We're having trouble scanning right now. Please wait a few moments and try again". i contacted mcafee and they had someone remote in and they tried to fix it, uninstall and reinstall it, had me update to latest windows update, etc. but it didn't fix it. then since i have everything backup ed to an portable hard hard drive i just wiped everything and started computer from image and that seemed to fix it since when i reinstalled mcafee it did scan but then later the problem came back and also now when i ran mvt it said there was missing files and a corrupt com

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