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TrueKey passwords disappeared

Hi everyone, I'd appreciate any help with an issue I'm having.

I'm using TrueKey Chrome extension. I successfully reset my Master Password, but when I logged back in, all my passwords from my various Logins had disappeared. The name, URL, and logins are all there, but the passwords are gone. I've also lost my Safe Notes and Wallet items.

I've been on hold with phone support for 1 hour and 8 minutes.

Anyone able to help?


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