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McAfee LIvesafe Anti_Spam not working

I am using windows 10 and Outlook 2016. Mcaffe Live Safe has not worked since early Nov. I have spent hours online with McAfee trying to resolve the issue. There has been no solution. They keep sending emails saying my case(#2129883024) is under review and occasionally phone me to say that a patch will be available in a few days. It's approaching 2 months now and McAfee LiveSafe is still not working. I don't understand how what I thought was a reputable company can let this happen. Any help would be appreciated.

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