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Message 1 of 6

mcafee vault removed after recent update

Today I checked to open my McAfee vault and it was gone I had so many files in there and then I get to know that the vault system was removed by McAfee. I did not even get a notification about this. HOW AM I SUPPOSED TO RECOVER ALL MY OFFICE FILES AND ON TOP OF THAT I HAD A USERNAME AND PASSWORD DOCUMENT TO KEEP TRACK OF ALL MY USERNAMES AND PASSWORDS. LIKE McAfee ATLEAS INFORM!!!!!


the vault is like this in the image shown below:-

Screenshot 2022-04-01 181636.jpg

I found the vault as well please tell me how to get my files back:-

Screenshot 2022-04-01 181753.jpg

I contacted customer support and they connected and declined the call

5 Replies
Message 2 of 6

Re: mcafee vault removed after recent update

Hi @Vivid ,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue.


Message 3 of 6

Re: mcafee vault removed after recent update

@Smita_Kumari sent you a private message please help

Message 4 of 6

Re: mcafee vault removed after recent update

I do have the same problem and nobody gave me a solution
Message 5 of 6

Re: mcafee vault removed after recent update

I have the same problem. There is anyway to unlock the vault? the solution McPvDrv didnt work… Please Help!
Message 6 of 6

Re: mcafee vault removed after recent update

Do you use a backup program. If so restoring to mid february will restore the vault and enable you to grab your files. Before doing this backup current system. Windows restore also worked for some users same suggestion make a new restore point.

Other than that if the mods have a way use that.

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