mc-wins-exe

[mr124728]

Hi. I have just purchased McAfee Total Protection and installed it on my 3 machines.

They ALL now suffer from a pop up box that say mc-wins-client.exe failed to start.

I searched for a solution and these ranged from going to microsoft store and running update to scanning my computers.

Is this a known issue and is there a solution.

Thanks.

[Edward_Franso]

Hi @mr124728 

Greeting from McAfee,

We are sorry for the inconvenience caused. Please help us with screenshots . We request you to kindly share the OS details along with McAfee version.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Chat Support 

Regards,
Edward Franso

[mr124728]

Thanks for the reply. Two of the computers run Windows 10 and mine runs Windows 11.

As for the version of McAfee I downloaded it and ran scans yesterday.

It is not yet causing a problem, just click No and it goes away.

Thanks

[mr124728]

Hi. When I started one of my systems today I got the message and it was started by McAfee.

Thanks.

[Piggynz]

I have the same issue on 2 desktop PCs

[Piggynz]

Have McAfee provided any help yet?

[Ralf345]

Same Problem. McAffee.support cannot help.

I think I have to leave McAffee!!

[mr124728]

Hi all.

I am currently on holiday so unable to check my systems. 

As far as I am aware I have had no communication from McAfee. 

I will update on my return. 

Mike

[mr124728]

Hi All.

I have been in touch with support and a fix is not forthcoming.

1:59 PM  Connecting...

1:59 PM  Connected. A support representative will be with you shortly.

2:00 AM  Support session established with Win Jayan.

2:00 AM

Win Jayan:

Thank you for contacting McAfee Support. My name is Win, and I'll be assisting you today.

2:02 AM

Win Jayan:

I checked the details of your previous interaction and found that you are getting error message saying "mc-wns-client.exe could not be started" in your device.

2:04 AM

Mike Roberts:

yes, its on all 3 machines. I also posted on the group board and others have the same problem.

2:05 AM

Win Jayan:

I can see that we have informed you this is an ongoing issue and we will contact you back once the issue is resolv.ed

2:06 AM

Mike Roberts:

Yes the engineer checked my device over then said a fix would be coming.

2:06 AM

Win Jayan:

I am sorry to inform you the issue is not resolved yet and we will definitely get back to you once there is an update.

2:07 AM

Mike Roberts:

Does McAfee put a time scale to these sort of problems?

2:08 AM

Win Jayan:

Sorry, Mike. We don't have a resolution time frame available for the issue.

2:08 AM

Mike Roberts:

Ok. Thanks. I will advise the others.

[Piggynz]

Hi - thanks for the update. I havent seen the message pop up for a few days so maybe a windows update may have removed problem for me.