installing paid product to a new Dell which came with free version

[joezo]

I've purchased McAfee "total protection" for 5 computers. I currently have it installed on 2 PCs and an Ipad. I just purchased a new Dell and it came with a "free" version- which I think is for 30 days. Do I need to first uninstall the "free" version on the new Dell before installing the paid version? To install the paid product, I think I can log on to McAfee from the new Dell and download it, then install it. Most likely I don't need to first uninstall the free version but I want to be sure in order to not mess up the new Dell.

[krishna55]

Hi @joezo,

Greetings from McAfee.

Kindly follow the steps in the knowledge article to uninstall the McAfee application and then install your new McAfee by logging to your McAfee account.

How to remove McAfee products from a Windows PC

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,

Krishnamanikandan KS

[joezo]

Krishna55,

I'm wondering. I do have the free version running on my new Dell with W11 though I haven't activated it. From the instructions you sent me to- I'm supposed to activate it before uninstalling it. But what if I simply uninstall it before going to McAfee's web site to install it since I have more devices based on my purchased product? Would that not succeed? The instructions do say it's best to first activate it but I'd like to understand why before I do it when simply uninstalling it seems to make sense.

[joezo]

Krishna55,

I got a bit confused with the instructions so I called your tech support and that fellow was extremely helpful - he took control of my Dell and did what was necessary.

thanks again to you and the tech,

Joe Z