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Contributor III
Message 1 of 3

how to contact customer support?

I have been unable to contact customer support1

All links lead to nothing! I can click on the links select the right boxes but nothing. I have been waiting for over 5 hours, and I have three laptops open trying to get some help.

If I follow the links and selections i get nothing, is there a phone number?

That's how bad it is, when you have to call, I would rather Text....

I need to deactivate a license, and remove McAfee from a tablet that cannot connect due to alertviewer being frozen

Oh and it looks like the removal tool is locked up on the tablet its been 5 hours too.

and I'm working on other things too. so I'm not crazy..... Yet!

2 Replies
Message 2 of 3

Re: how to contact customer support?

Hi @macafeetroubles 

Greetings from McAfee!

We are sorry for the inconvenience caused. McAfee is currently investigating the cause. In the mean time we recommend you to follow the below steps and update us the outcome.

  • Open McAfee
  • Click My protection (4-Sqare box)
  • click on firewall
  • open Traffic controller
  • Select Smart access (Recommended)
  • Click Apply
  • Reboot the PC

Sudharsanam G

Contributor III
Message 3 of 3

Re: how to contact customer support?

In the meantime I did that over the last two week I reinstalled McAfee, selected smart access and followed many of the instructions offered none so far have been solutions.

Customer service how do i contact them?

That's what the post was about how do contact customer service.

In the USA its Sunday, are they closed? if so just so that!

Oh and sorry about the all caps in another post, not sure how that happened.

So how do I contact customer service, links and icon selections not working!

please submit phone number too. in follow up.

Thank you in adance.



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