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caudevilla
Contributor
Message 1 of 3

White list for software developers?

Hello:

I am Guillermo Caudevilla, CTO at Frogtek https://www.frogtek.org/, a social enterprise that aims to help stores in emerging countries with productivity software. In particular, we developed a free point of sale that can be downloaded from our website https://tiendatek.info/mexico/computadora/ or directly here: https://download.tiendatek.info/tiendatek.exe

Many of our potential users are having difficulties installing the software on Windows since the installation is blocked by the antivirus software that detects it as a false positive. Our users are not technology experts so these types of blocks are insurmountable, which is why we would like to request the inclusion of our app on your white list of trusted installers.

You can check the installer. We have minimized the size of the installer to prevent the user from spending a lot of time downloading it on slow connections and getting discouraged before starting the process, so the installer downloads the rest of the necessary files (for 32 or 64 bits) once the installer starts. facility. We have previously obtained certification to avoid problems with Windows SmartScreen.

Have you got a white list for ISVs or any program similar we can apply to?
All the best.
Guillermo.

2 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 3

Re: White list for software developers?

Hi @caudevilla 

Greetings from McAfee!

We have raised a ticket to the concern team. Please check after 3 - 5 working days. We will keep you posted on the updates.

Regards,
Sudharsanam G

Web protection  

caudevilla
Contributor
Message 3 of 3

Re: White list for software developers?

Any news on this topic?

I have submitted a request using this form https://www.mcafee.com/en-us/consumer-support/dispute-detection-allowlisting.html but have not received response yet so far.

Regards.

Guillermo.

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