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ebrac_7
Contributor II
Message 1 of 4
‎07-11-2022 08:22 AM

Updates and "you are offline" problem still can exists.

I see comments which suggest that "you are offline" bug (which happens when you try to update McAfee) has been solved, but in the last few days I still saw this information from time to time, when tried to scan for updates.

Additionally after every failed updates scan, new directories and files were created in $MfeDeepRem, what I also mentioned in this thread - https://forums.mcafee.com/t5/Consumer-General-Discussions/MfeDeepRem-additional-questions/m-p/704824 (please take a look also at my last comment there).

Please let me know what's going on and what to do?
Can it thinks sometimes that I'm offline also due to something related with "alert viewer" bug?

I'm using McAfee since 5 years, but I really start to have doubts should I stay with this AV.
The $MfeDeepRem case isn't properly explained anywhere, the problem with alert viewer seems to be endless and now this. 😕

Best regards.

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3 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 4
‎07-11-2022 08:39 AM

Re: Updates and "you are offline" problem still can exists.

Hi @ebrac_7 

We regret for the inconvenience!

Please let us know the following to assist you better

  1. Operating system details
  2. McAfee version details
  3. Screen shot of the issue.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards
Edward Franso

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ebrac_7
Contributor II
Message 3 of 4
‎07-11-2022 09:58 AM

Re: Updates and "you are offline" problem still can exists.

Hello.

Windows 10 - up to date

McAfee is TP v. 16.0 also up to date - I didn't have offline screen every time when i tried to update (ah and BTW when I had it, I was on-line for sure - my connection worked in this time, only the updates scanner didn't).

Do you mean screen shot of the "you are offline" window - currently I can't take it - didn't have this today (yet?). Last time it was yesterday.

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Venkat_YM
Moderator
Moderator
Message 4 of 4
‎07-11-2022 12:53 PM

Re: Updates and "you are offline" problem still can exists.

Hi,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

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