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Message 1 of 3

Unable to remove Android notification

I installed Total Protection on my wife's & my Motorola One 5G Ace running up to date Android 11. Several weeks ago upon being prompted by PlayStore I downloaded & installed a TP update on both phones and was prompted to log onto McAfee to complete the installation. After login on my wife's phone everything worked well & the login required notification went away. On my phone the login required notification won't go away despite multiple logins, following an accepted Android notification removal process (basically turning McAfee notifications off & back on) and reinstalling the app. Opening the app always shows I am fully protected & displays a "protection score". No matter what I do, the notification reappears & won't allow me to swipe it away. I am tired of seeing the notification 30X a day when I check for other notifications. Other than disabling all McAfee notifications, what can I do to get rid of this irrelevant notification?

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Message 2 of 3

Re: Unable to remove Android notification

Hi @wizardgmb 

Greetings from McAfee.

Regret for the inconvenience caused.

Kindly follow the below steps.

  • Press and hold the McAfee app icon on the phone.
  • Click on App info.
  • Go to notification.
  • Turn off show notification.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.


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Message 3 of 3

Re: Unable to remove Android notification

This is the alternative I already have & mentioned in my post. It does nothing more than mask the problem & prevents me from getting the highly desirable pertinent notifications.

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