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Message 1 of 3

Total Protection not working on Apple Silicon after 3 weeks?

Is this a common situation?

I've opened multiple tickets, spoken to 2nd-tier support, been repeatedly promised callbacks from an expert within 24-48 hours, and still no protection (TP won't launch!) and no calls.

The last empty promise was on Monday night, and it's now early Saturday morning.

1st Tier support keeps removing and reinstalling the app, as though repetition will change the situation. This is on an otherwise healthy, loaded 16" MacBook Pro with the M1 Pro CPU and 4TB storage.

My subscription still has a year to go on it, and the sales team refuses to even consider a partial refund.

2 Replies
Message 2 of 3

Re: Total Protection not working on Apple Silicon after 3 weeks?

I'm on v4.17, and running MacOS Monterrey. All OS updates applied, and no problems with other software on this very fast and capable computer.

Total Protection is crashing out multiple times per day, and the only way to get it limping along again, is to do a full shutdown, then restart from cold.

One of my symptoms is the firewall failing, another is the inability to get the VPN to stay on. Frequent crash reports as well.

Message 3 of 3

Re: Total Protection not working on Apple Silicon after 3 weeks?

Hi @MacNut3982 

Greetings from McAfee.

We deeply regret for the inconvenience caused.

We would like to inform you that McAfee aware of this issue and working towards the resolution. We will keep you updated once we receive any update from the concern team.


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