Secure VPN Menu Question

[Buckeyechris]

My problem:  The menu options for Secure VPN are different on different laptops.  Moreover, my newest laptop has fewer Settings options.  I contacted Technical Support about this issue, but I did not get what I felt was a satisfactory answer.  According to the "About" information, both laptops are running the same version of Total Protection (Version 16.0, Release 16.0 R43) and VPN (Version 18.23.150.1)

My story:  I recently purchased a subscription to Total Protection.  Thus far, I have installed the software on 2 of my 3 laptops.  The 1st laptop is a Dell Vostro 5502, with an 11th Gen i7 processor, running Win 10 Pro, Version 21H2. The 2nd laptop is a Dell Inspiron 5567, with a 7th Gen i7 processor, running Win 10 Home (not in Safe Mode), Version 21H2.  

As mentioned above, the VPN menus are on my laptops are different.  The VPN menu on the Inspiron has more options under Settings.  That menu includes the option to turn the VPN on automatically on networks and Wi-Fi with weak security, and add trusted networks.  The menu on the Vostro offers neither as options.

The tech support agent, who used remote access to view the app on both laptops, informed me that the difference was due to the fact that the app (Total Protection) had not updated on the Vostro.  When I questioned how that could be the case given that both laptops were running identical versions of Total Protection, she said that she had no explanation.  Instead, she merely said I'd have to wait for the update, and she did not know when an update would be forthcoming.

Obviously, I find the company's response disconcerting.  Although the VPN function appears to be working, I have my doubts.  The reason:  the app tells me that I am connected to a trusted network after turning VPN on.  Since Secure will not allow me to add a trusted network and the number of trusted networks are (0), I am skeptical that the software is functioning properly and protecting my data. 

Has anyone else experienced this issue?  My thanks in advance for your consideration of query.

Chris 

[Hari_durairaj · Accepted solution]

Hi @Buckeyechris 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue

Regards,
Hari

[Buckeyechris]

Hari,

Thank you for responding.  However, the private message you sent me does not provide me with a way to reply to that message.  I tried drafting a new message, but the system would not accept your Username.

This adds to my already growing level of frustration with your company.  Since this is a public forum, I am reluctant to provide your with my contact information in this post as an alternative.

Perhaps I need to rethink my subscription.  Thus far, I have not been impressed with your company's level of customer support.

[Kasey07]

Are the updates not tested & verified before being pushed to the production environment to end-users on https://testmyspeed.onl/?

[Peacekeeper]

Try clicking on the mod's name in the column to the left. It will open his details and near the bottom is a Send him a message option. I tested it and it opened but stopped before sending it. Might work .

Try

[cyberdude]

hello,

maybe this can be of help ?

if you are logged in to this community you should see a envelop/mail icon next to your username right upperside of the page.

if you click on this envelop/mail icon it shows the message sent.

if you click on the subject line it will open the message and below of it is a reply button.

however, some users have pointed out that they have difficulties with the browser they use.

myself using Edge browser and that does work fine. 

other users switching to Firefox did solve their problem not able to reply to pm message from mcafee moderator.

hope this can be of help for you next to the message Peacekeeper above has sent.