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Message 1 of 3

Protection centre

I keep getting the message "It's not you, it's us." when trying to access the protection centre.

I have tried re-installing McAfee but after running a scan I still could not access the protection centre.

Any suggestions?


2 Replies
Message 2 of 3

Re: Protection centre

Hi @AndrewU,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.


Krishnamanikandan KS

Message 3 of 3

Re: Protection centre

I have just purchased a brand new ASUS laptop and bought McAfee Livesafe Premium Plus, as part of the bundle. I am also experiencing the ‘it’s us not you’ message in the protection centre. I don’t if my new laptop security is covered now or not? Please advise how to rectify this issue. 

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