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AndrewU
Contributor
Message 1 of 3
‎02-18-2023 09:36 AM

Protection centre

I keep getting the message "It's not you, it's us." when trying to access the protection centre.

I have tried re-installing McAfee but after running a scan I still could not access the protection centre.

Any suggestions?

 

1 person had this problem.
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2 Replies
krishna55
Moderator
Moderator
Message 2 of 3
‎02-18-2023 10:25 AM

Re: Protection centre

Hi @AndrewU,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

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LJ63
Contributor
Message 3 of 3
‎03-04-2023 06:45 AM

Re: Protection centre

I have just purchased a brand new ASUS laptop and bought McAfee Livesafe Premium Plus, as part of the bundle. I am also experiencing the ‘it’s us not you’ message in the protection centre. I don’t if my new laptop security is covered now or not? Please advise how to rectify this issue. 

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