Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 4

Personal Data Cleanup question

I recently bought a new computer for myself, which came with a free trial of McAfee LiveSafe.

When I first checked the McAfee LiveSafe app I noticed on the banner at the top of screen that said “Your Personal Data Cleanup scan is done”. https://9apps.ooo/ 

But when I try to see the results of this scan, I am unable to view them.

I never used the app before and I never gave the app permission to preform a scan.

Should I be concerned?

3 Replies
Message 2 of 4

Re: Personal Data Cleanup question

Hi @denji ,

Sorry for the inconvenience caused.

We would like to inform you that Personal Data cleanup is a feature provided by McAfee for online data protection, however we request you to Kindly share the screenshot of the issue so that we can investigate the issue and assist you further.


Message 3 of 4

Re: Personal Data Cleanup question

Windows 11 Home  ver:22H2 

Is build: 22621.1555

Been doing personal data cleanup for 6 hours. 


Please Reply.


Jose D



Message 4 of 4

Re: Personal Data Cleanup question

Hi @Joseduddy 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and update the outcome.

• Clear cookies & caches. Check how it goes.
• Try alternative browser.
• Check other features are running properly.
• Was it working fine earlier.
• Have you tried it from the browser or through McAfee application.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.



How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community