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denji
Contributor
Message 1 of 4

Personal Data Cleanup question

I recently bought a new computer for myself, which came with a free trial of McAfee LiveSafe.

When I first checked the McAfee LiveSafe app I noticed on the banner at the top of screen that said “Your Personal Data Cleanup scan is done”. https://9apps.ooo/ 

But when I try to see the results of this scan, I am unable to view them.

I never used the app before and I never gave the app permission to preform a scan.

Should I be concerned?

3 Replies
Smita_Kumari
Moderator
Moderator
Message 2 of 4

Re: Personal Data Cleanup question

Hi @denji ,

Sorry for the inconvenience caused.

We would like to inform you that Personal Data cleanup is a feature provided by McAfee for online data protection, however we request you to Kindly share the screenshot of the issue so that we can investigate the issue and assist you further.

Regards,
Smita

Joseduddy
Contributor
Message 3 of 4

Re: Personal Data Cleanup question

Windows 11 Home  ver:22H2 

Is build: 22621.1555

Been doing personal data cleanup for 6 hours. 

 

Please Reply.

 

Jose D

PXL_20230501_233337011.jpg

 

Venkat_YM
Moderator
Moderator
Message 4 of 4

Re: Personal Data Cleanup question

Hi @Joseduddy 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and update the outcome.

• Clear cookies & caches. Check how it goes.
• Try alternative browser.
• Check other features are running properly.
• Was it working fine earlier.
• Have you tried it from the browser or through McAfee application.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat





 

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