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jen824
Contributor
Message 1 of 5

PLEASE help me stop these popups

I pay for virus protection, and what I get instead are multiple annoying, intrusive popups from this software every day.  I have done everything possible in settings to ask you to leave me alone.  I don't want to protect more devices, I know about chat scams, I don't care what last month's security report was, I want to use my computer without your interruptions.  The best response I could find so far on this community was to uninstall and use windows defender.  Is that still the answer?

 

4 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 5

Re: PLEASE help me stop these popups

Hi @jen824 

Greetings from McAfee.

We deeply regret for the inconvenience caused.

Could you help us by sharing  screenshots of the pop ups. It help us for betting understanding to help you further.

In the meanwhile, kindly confirm have you made changes under settings in UI to stop notifications.

Settings->General-> uncheck the information alerts

For immediate assistance  call our helpline number 24/7 (866-622-3911)US.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

jen824
Contributor
Message 3 of 5

Re: PLEASE help me stop these popups

 

It won't let me insert a screenshot, but I've had everything unchecked in that area for months.  I STILL get popups I don't want multiple times a day.  They relate to cleaning my junk files, adding more devices, security reports, etc.  PLEASE TELL ME HOW TO MAKE THIS STOP!  Every time one pops up all I can think is, "I hate McAfee SO much."

Peacekeeper
Message 4 of 5

Re: PLEASE help me stop these popups

Try disabling notifications for mcafee in your browser. That works for some of these populated. Others not so.

PatBca
Contributor II
Message 5 of 5

Re: PLEASE help me stop these popups

@Venkat_YM It does not. The popups are coming from LiveSafe,not from the web. The two methods suggested, Information Alerts and browser site notifications simply do address the problem that is reported here. We want these marketing popups to strop completely. 

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