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Message 1 of 2

McAfee subscription renewal confirmation

Good day McAfee Team,

Recently I received a subscription renewal which already deducted through credit online payment with paypal, However on my McAfee account still show's You're at risk: No active subscription and when you click the Subscriptions tab it say's "McAfee can't protect you yet. Once you’ve purchased a product, return here to install it." I can't perform installation since there's no other option for me.

I noticed the McAfee installation I did before is no longer in my system, is this means I don't have any McAfee protection anymore?. How should proceed since I already paid the renewal.

Appreciate your help and guidance. Thanks


1 Reply
Message 2 of 2

Re: McAfee subscription renewal confirmation

Hi @gjoeMon 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please refer our below article to remove McAfee anti virus.

How to remove McAfee products from a PC that runs Windows

Kindly perform the below steps and check how it goes.

=>Go to Task Manager end all McAfee running services.
=>Remove McAfee software with the help of above article.
=>Keep windows updates up to date.
=>Remove any third party anti-virus product if installed.
=>Run Mcafee software by referring below article.

How to download and install McAfee products

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.


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