×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
steve7
Reliable Contributor
Reliable Contributor
Message 1 of 13

McAfee Web Advisor

I had to uninstall and reinstall Firefox.   Do I have to download McAfee web advisor again?  I can't find it on my computer.   It's not in my list of Add-ons.

I want to put it back on the top right of the FF browser.   How do I do that?

Thanks.

12 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 13

Re: McAfee Web Advisor

Hi @steve7 

We regret for the inconvenience!

Kindly refer the below article for the Steps to install the McAfee WebAdvisor.

How to download and install McAfee WebAdvisor

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

steve7
Reliable Contributor
Reliable Contributor
Message 3 of 13

Re: McAfee Web Advisor

I downloaded it, clicked to install, but got an error message, says, it "didn't install properly."  Probably because I already have it - why would uninstalling Firefox remove it?  They're two separate things.  So I must still have it...somewhere.  Where is it?

steve7
Reliable Contributor
Reliable Contributor
Message 4 of 13

Re: McAfee Web Advisor

I have it installed, but the Web Advisor icon is whited out on the top task bar.  I can't get it working.  It's working in Chrome, but not Firefox.

cyberdude
Reliable Contributor
Reliable Contributor
Message 5 of 13

Re: McAfee Web Advisor

hello,

maybe the following can be of help;

McAfee® WebAdvisor (siteadvisor.com)

this will install the extension for Firefox only.

greetings

 

edit;

first check if there is no Webadvisor in FF currently under extenssion.

if so disable and remove the current extension.

do reboot

after reboot open FF and install above extension for FF only.

sometimes this can solve your issue.

steve7
Reliable Contributor
Reliable Contributor
Message 6 of 13

Re: McAfee Web Advisor

I uninstalled the one I had, and tried yours.  Still doesn't work.  The icon is still whited out.

Sudharsanam_G1
Moderator
Moderator
Message 7 of 13

Re: McAfee Web Advisor

Hi @steve7 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

cyberdude
Reliable Contributor
Reliable Contributor
Message 8 of 13

Re: McAfee Web Advisor

hello @steve7 

thanks for your update.

sorry to hear that the suggestion i posted could not solve the issue.

hope that the mcafee assistance can be of help for you

greetings

steve7
Reliable Contributor
Reliable Contributor
Message 9 of 13

Re: McAfee Web Advisor

I spoke to a representative a few weeks ago.  They took control of my laptop and couldn't fix the issue.  They had me update Windows, but I knew that wasn't the issue because Web Advisor works in Chrome.   But I did update, but as expected, didn't do any good.

 

cyberdude
Reliable Contributor
Reliable Contributor
Message 10 of 13

Re: McAfee Web Advisor

where did you download the FF program ?

was it from the Mozilla website or from Microsoft Store perhaps ?

i remember that when i downloaded FF from the MS store Webadvisor extension was not detected automatic.

after i removed the MS store version and downloading from Mozilla Webadvisorn extension was detected and received popup to install and worked without issues.

when one download the FF version from the MS store best is to use the link that i posted above to install Webadvisor extension for FF only

can this be of help perhaps ?

 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community