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LeslieDyche
Contributor
Message 1 of 3

McAfee LiveSafe will not open, just a white box

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Hi, I am running McAfee on my Windows 10 PC and it has stopped working properly.  I runs OK but when I try to open it, the box appears with the McAfee logo in it then it refuses to do anything.

If I right click on the icon in the bottom right of the screen I can ask it to run a scan, and it will do this in the background but I cannot actually see anything.  When the scan has finished I have to right click on the icon and select finish to end it.  The scan I did found no issues and I have also uninstalled and reinstalled the program, but it has made no difference.  The only thing I noticed was that it automatically updated to the latest version when I reinstalled it.

I also have McAfee installed on another PC and it works perfectly fine on that computer.  Plus I have also tried all the other possible solutions posted on the internet, again without any success.  So if you can help me it would be much appreciated, as this problem is driving me mad.

And finally Windows Update has also been run, and it is completely upto date.

Thank you...

McAfee LiveSafe 

1 Solution

Accepted Solutions
LeslieDyche
Contributor
Message 3 of 3

Re: McAfee LiveSafe will not open, just a white box

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Hi, I am pleased to say that I seem to have solved the problem myself as I caan now open McAfee normally.

It appears that the problem was caused by me uninstalling Microsoft Edge, but having now reinstalled Edge McAfee is now working fine.   So this prage can now be closed.

Thank you...

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2 Replies
krishna55
Moderator
Moderator
Message 2 of 3

Re: McAfee LiveSafe will not open, just a white box

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Hi @LeslieDyche,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue.

Regards,

Krishnamanikandan KS

LeslieDyche
Contributor
Message 3 of 3

Re: McAfee LiveSafe will not open, just a white box

Jump to solution

Hi, I am pleased to say that I seem to have solved the problem myself as I caan now open McAfee normally.

It appears that the problem was caused by me uninstalling Microsoft Edge, but having now reinstalled Edge McAfee is now working fine.   So this prage can now be closed.

Thank you...

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