McAfee Alert Viewer not responding

[radum]

I have this white blank message with the header "McAfee Alert Viewer not responding" as shown in the attachment. In the last 6 months I tried to reinstall McAfee, changed the O/S from 10 to 11 and back, uninstalled everything that might interfere with McAfee, flagged the issue to McAfee but no solution available. This is unacceptable for any cyber security software, antivirus or firewall to have the alert viewer frozen. It could be  a virus or system attack in place and no alert would be issued because the alert system is not working. I've been a McAfee customer for long time but this lingering issues make me wonder about the product.

[Edward_Franso]

Hi @radum 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps for the query which you would like to receive alerts before a program connects internet.

• Open McAfee application
• Click settings gear icon which can be seen at the bottom left corner of the UI
• Click General settings->Information alerts
• check-> A program is allowed to connect the internet

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Edward Franso 

[radum]

@eduard_Franso

I followed the recommended steps as shown in the screenshot but right after that the problem reappeared. Apparently this critical problem has no solution for more than 6 months and nobody at McAfee is concerned

"Open McAfee application,

• Click settings gear icon which can be seen at the bottom left corner of the UI
• Click General settings->Information alerts
• check-> A program is allowed to connect the internet"

The blank security alert with the header "McAfee Alert Viewer not responding" appeared shortly after that, as shown on the screenshot from my original post.