Macfee thinks I am offline

[jcafcwbb]

When I tried to run an update McAfee states I am currently offline and to try later.

I completed a reinstall which contained today's updates but when I manually checked for updates it stated I am offline again. 

Checking on Twitter other people have the same problem. Can you advise when you are going to fix this problem as I do not think it is with the end user. 

I have the same problem on two PCs one Windows 10 and the other WIndows 11. Other people have the same problem.

[Edward_Franso · Accepted solution]

Hi @jcafcwbb 

Greetings From McAfee.

Sorry for the inconvenience caused.

McAfee is aware of the issue and working towards the resolution. We will keep you update once the issue gets resolved.

Regards,
Edward Franso

[Edward_Franso · Accepted solution]

Hi  @jcafcwbb 

Greetings from McAfee 

The issue has been resolved kindly update the McAfee application.

For further assistance contact our McAfee consumer support using the below link.

McAfee Chat Support - 

Regards 
Edward Franso 

[Peg1]

The problem is NOT fixed.  I am having the same problem, 11-4-2022, 4 months after you said it was fixed.  I bought a new Windows 11 laptop in August.  Only 3 months later, McAfee is malfunctioning in at least two ways:

1) It would not update the McAfee app upon request. 

When I click [Check now], the circle in-front of "checking for updates" would just spin and spin forever.

I had to uninstall and reinstall McAfee.

2) After doing that, McAfee refuses to update. 

Instead, I get an "Update app" window saying:

"It looks like you're offline.

Please check your connection and try again."

I am not offline.  I do not have any trouble accessing and using the internet.  It is McAfee that continues to fail.   This creates lack of confidence in the McAfee Multi-Access Total Protection software.  If it malfunctions during updates, will it also malfunction when I need protection from a virus?  Obviously, I will not have protection from new viruses since it refuses to update itself.