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Message 1 of 6

Lost vault

Hello McAfee community, 


I have contacted official support a thousand times about this, still no response.


I had an vault with pictures of my dad and granddad who both sadly enough passed away. I stored the pictures for my mom for them to not get lost, i don't have budget to renew security and now my vault is gone with all the pictures. How do i get it back?

5 Replies
Message 2 of 6

Re: Lost vault

Hi @RoanGrutterink,

Greetings from McAfee.

We are sorry for the inconvenience. we will not be able to retrieve the pictures.


Krishnamanikandan KS

Message 3 of 6

Re: Lost vault

Only thing that worked from the posts here is to use a restore point or backup from prior to late  Feb 2022. IE if you have one restore now to current date and then restore to the earlier date. McAfee and the vault will be there and you can access it. Only saw 1 user who said this worked and at October February restore points may be not available.

Message 4 of 6

Re: Lost vault

I'm not gonna accept that answer, you guys removed me from the vault. Not me.

Reliable Contributor
Reliable Contributor
Message 5 of 6

Re: Lost vault


i found the following mcafee service doc about Vault;

McAfee KB - Unable to open McAfee Vault after a recent McAfee update (TS102865)

the Vault was removed in first quarter of last year according to this service article but has some options that you could try perhaps.

if you are not comfortable to do this i would suggest to contact mcafee support on working days during office hours and see if they can assist you with restoring your lost files.

support link;


if you go to the middle of the starting page on the right side there is option; contact/talk with expert

follow the next steps for getting live assistance.

hope this helps to recover your data

Reliable Contributor
Reliable Contributor
Message 6 of 6

Re: Lost vault


in addition to my previous reply maybe the following could be of help;

in the following topic there was another person who would like to recover lost vault feauture.

in the last posting that is post number 14 he has posted a link where he documented how he managed that.

the link to the topic in this community;

McAfee Support Community - Mcaffe Vault : Recover files after removal of fil... - Page 2 - McAfee Su...

link thanks to member Peacekeeper.

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