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Message 1 of 2

LiveSafe False Advertising

Good Day,

When I had the LiveSafe free trial, it had a VPN, which should obviously mean that it should have the VPN when you start a subscription. However, once I started my subscription as of last night, I noticed there was no option on the actual app for this. I even googled this beforehand and on your support page it was noted that Total Protection and LiveSafe would have access to the VPN. This is really bad advertising.  

1 Reply
Message 2 of 2

Re: LiveSafe False Advertising

Hi @Nashy 

Greetings from McAfee.

Sorry for the inconvenience caused.

We would like to let you know that on your account we can see McAfee Livesafe subscription which doesn't included VPN on your bundled package. To get VPN service either subscribe to have VPN stand alone package or McAfee Livesafe with VPN included.

Please reach out to our support line number (011 707 5566) or chat support by clicking on the below link.

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.


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