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Message 1 of 2

Live safe 2020 install freeze or ends with 12152 code


i bought three Live safe 2020 licenses from legit online store back in 2020 (15 charaters long activation code). I used one without any problems in the past. Now trying to use the other 2 in other PCs (Windows 10 & Windows 11).

I'm using install file from here: https://download.mcafee.com/molbin/iss-loc/csis/en-us/18.4.134/1/CSISSetup.exe

After entering activtion code (that is accepted) and system checks (OK) install/downloading process begins. It is usually stuck around 47-48%, sometimes ending with the error code 12152 (see screenshot). I tried for few hours now. 

And I have tried solution from here: https://service.mcafee.com/?locale=en-US&articleId=TS100407&fromSearch=true&page=shell&shell=article...
using Insall helper but it is not showing any products linked with my account.

Can you help?

1 Reply
Message 2 of 2

Re: Live safe 2020 install freeze or ends with 12152 code

Hi @AuriG 

We regret for the inconvenience!

These errors indicate general network problems. These problems can cause your product download to disconnect or fail.

If you see any of these errors, do the following:

  1. Wait a few minutes.
  2. Try the download again.
  3. If you still can't download:
    a. Try going to other websites, such as Google.com, to see if they’re also slow to respond.
    b. If other websites are also slow, do the following:
    i. Shut down your PC.
    ii. Turn off your network router.
    iii. Wait a few minutes, and then turn your router back on.
    iV. Turn on your PC.
  4. Try the download again.

If you still see the issue, You can always contact the chat support using below link for technical assistance.

McAfee Support

Sudharsanam G

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