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me_sara
Contributor
Message 1 of 2
‎06-12-2022 03:17 AM

Keine Virenscans möglich

Hallo.
Auf meinem MacBook Air und der Monterey 12.4. Version stürzt beim Anklicken "vollständiger Scan" und "benutzerdefinierter Scan" das gesamte Program ab. Ich habe die neuste Version von McAfee installiert da ich dachte, es läge an der älteren Version. Es macht allerdings keinen Unterschied, da auch in der neu-installierten Version 4.11.2 (637) das Problem auftritt.

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Venkat_YM
Moderator
Moderator
Message 2 of 2
‎06-12-2022 06:35 AM

Re: Keine Virenscans möglich

Hi @me_sara 

Sorry für die Unannehmlichkeiten.

Bitte führen Sie die folgenden Schritte aus.

Bitte stellen Sie sicher, ob Sie einen M1-Chip-Prozessor oder einen Intel-Prozessor verwenden.

Wenn der Computer mit einem Intel-Prozessor konfiguriert ist, installieren Sie McAfee bitte erneut auf die neueste Version 4.14. McAfee-Software wird auf Systemen mit Intel-Prozessoren vollständig unterstützt.

Wenn es sich um eine M1-Chipmaschine handelt, lesen Sie bitte den folgenden Artikel für weitere Informationen.

McAfee LiveSafe stürzt ab oder wird unerwartet auf M1-Apple-Siliziumgeräten beendet

Für sofortige Hilfe kontaktieren Sie uns bitte per Chat-Support oder rufen Sie uns während der Geschäftszeiten an (069-6640 4330).

McAfee-Chat-Support

Grüße,
Venkat

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