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Installed Total Protection but LiveSafe due to expire

I recently installed total protection for 12 months into a new laptop. When I go into my account it says I have this protection. However on the app on my laptop it mentions that LiveSafe is due to expire in 12 days and I have to renew? After 12 days am I go to lose my laptop protection? I paid for a 12 month subscription so I’m confused? 

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Message 2 of 2

Re: Installed Total Protection but LiveSafe due to expire

Hi @LC_1303,

Greetings from McAfee.

Kindly uninstall the McAfee Livesafe from the laptop and install the new McAfee Total protection by logging into www.home.mcafee.com.

If you any issues in following up with the article, we recommend you to get in touch with our support team by accessing the link below.

McAfee Chat Support 


Krishnamanikandan KS


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