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Message 1 of 4



after Message

"Herzlich willkommen! Beginnen wir mit der Installation

Dies wird nur ein paar wenige Minuten in Anspruch nehmen. Wir informieren Sie, wenn wir fertig sind." 

the error-message is displayed

"Es ist leider ein Fehler aufgetreten, versuchen Sie es erneut."

Retrying by double click on McAfee_Installer_serial_...exe and entering admin password same process with error-message see above.

Customer Support on saturdays not available.

Found no solution to this incident in the community so far.


3 Replies
Message 2 of 4

Re: Installation

Hi @Mks,

Greetings from McAfee.

Kindly follow the instructions in the knowledge article by clicking on the link below.

How to prepare a Windows PC to install McAfee products

How to download and install McAfee products

For any further assistance, you may also reach McAfee Support


Krishnamanikandan KS

Message 3 of 4

Re: Installation

Hi krishna55,

thank your for your advice, but it still does not work.

I downloaded the installer from my account several times a received eacht time a new installation code, but when installing the same messages appear.

Best regards,


Reliable Contributor
Reliable Contributor
Message 4 of 4

Re: Installation


have you tried using the MCPR tool from the first link article; How to prepare...........

it is mentioned in step 3 of that article that was posted in the reply from McAfee mod

maybe that wil solve the issue...............

if not i suggest to use the support link to contact live mcafee support.

they are open during working days from Monday till Friday and from 9 .00 - 17.00 hours.

hope this will help


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