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Kb_Aathu
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Message 1 of 2
‎11-15-2022 08:17 PM

Help! Costco laptop purchased on 11/8/2022

I recently purchased a laptop from costco on 11/8/2022 which came with free 1 year subscription to McAfee Total Protection. Costco says that the software code will be delivered via email within 24 hours and it's not yet delivered. I reached out to Costco and Costco asked me to contact McAfee directly. Can someone please help me with that?

Order number: 179840803

1 person had this problem.
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Hari_durairaj
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Message 2 of 2
‎11-15-2022 09:27 PM

Re: Help! Costco laptop purchased on 11/8/2022

Hello @Kb_Aathu 

Greetings from McAfee.

We feel sorry for the inconvenient situation, based on your statement below you got the McAfee as a free subscription along with your computer and there should be an activation code provided by them. To activate the product kindly follow the below support article, if in case you haven't received the activation code we suggest you to check with where you bought the computer.

How to activate a McAfee product subscription with a product card

Regards,
Hari Durairaj

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