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drakwin08
Contributor
Message 1 of 2
‎01-09-2023 03:30 AM

Full scan crashing Mcafee

Hi 

 

When I do a full scan it gets so far then it freezes up and can't do anything with McAfee after that have knock the window off then reopen it so I can do anything with mcAfee. Quick scan work fine so not sure if it has anything to do with latest update or not. And sorry in advance not very good at explaining things.

Thanks for the help.

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1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2
‎01-09-2023 04:48 AM

Re: Full scan crashing Mcafee

Hi @drakwin08 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and check how it goes.

  • Remove all temp files
  • Remove any 3rd party anti-virus if installed on the computer device.
  • Keep windows updates and McAfee updates up to date
  • Ensure hard disk storage is full or space left

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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