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jmcc
Contributor
Message 1 of 2

Explanation Mark always on, Web and email protection always off

Why will the 'Web and email protection' not toggle on?  

 

One dialog box says "You're good to go!" the other says "Web and email protection  off" and also says "We haven't connected with your device in more than a week. Just letting you know."

 

Ran "Updates" manually, everything is up-to-date, my other 2 computers, including one that should not even be listed in over 3 years (but see no way to remove it), appear with green check marks.

1 Reply
GaneshR
Moderator
Moderator
Message 2 of 2

Re: Explanation Mark always on, Web and email protection always off

Hi @jmcc 

Greetings from McAfee!!!

Sorry for the inconvenience caused. McAfee is already aware of this issue and working for a fix. we will keep the thread updated.

Alternatively, you can reach consumer support from below link.

McAfee Consumer Support

Regards

Ganesh Raju R

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