Cannot verify my cell phone number; SMS code is not sending to my phone

[hangwave]

I've been having this issue - where I cannot receive the verification code on my cellular phone - when I try to add it to protection or add it to my profile.

Contacted customer support 4 times already for this, but never heard back. No solution. No reply given.

Cannot set up 2FA either, simply because I am not getting the supposed 6 digit SMS verification code. Can someone help with this?

(When I attempted to use someone else's number, the SMS did get received on that phone. But I didn't use that code since that test was not my number)

Bottom line is: how do I get McAfee to send the verifcation code to my mobile number?

[Hari_durairaj]

Hi @hangwave 

McAfee is aware of this issue, we are working towards a fix at the earliest. We kindly request you to help us with the OS version and carrier name you are working with. 

We will update you once the issue is fixed.

Regards,
Hari Durairaj

[hangwave]

Thanks for your reply.

Cell phone iOS 16.2. And the carrier is Bell Mobility (in Canada).

[Puccini]

SMS code is sent successfully to one of our phones but not to the other. The phones are identical models running the same IOS 15.7.5 and on the same service (BT).