Cannot download software

[MarkBorchert]

Hello,

I have a LiveSafe subscription with unlimited licenses for devices.  Whenever I go in to the https://home.mcafee.com portal though and go through the "Protect all your devices" section to get a link for a new download, the links the system sends never work.  I can download for PC, which I have done and that works.  But the "Send Link" will always send a link that comes to a page that says "The page no longer works".  It can't be an expired link as I try it immediately, so something else is wrong.  Since I can download for Windows I haven't worried about it too much so far, but now trying to protect a Mac and the download button is greyed out when I pick it.  So my only option is to send a link.  Any thoughts as to why?

Thanks,

Mark

[MarkBorchert]

Screen shot of what I get when I click on link in the email that is sent to download. 

[MarkBorchert]

Bueller? Bueller?

[Peacekeeper]

@Sudharsanam_G1 

Can You please assist this user

[Sudharsanam_G1]

Hi @MarkBorchert 

We regret for the inconvenience!

You might see errors if your web browser tries to use outdated temporary files and cookies. Kindly refer the below article to troubleshoot McAfee installation issues.

Fix download or install issues related to the McAfee website

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

[MarkBorchert]

Thank you @Sudharsanam_G1. It is certainly not outdated temporary files and cookies.  This problem persists even on a new virtual machine with a new install of chrome and this is the first link I try to ever open on that computer.  Here, try for yourself.  This is a brand new link I just generated, I'm guessing it won't work for you, even if you delete your temporary files and cookies.

Protect me

I do appreciate your reply and will contact support. 

Thanks,

Mark