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Message 1 of 4

Cannot check for update

My McAfee Total Protection cannot run and virus database update. When I initiate an update it reports "It looks like you're offline".
But I am online and I can open any web page.
Also, I have deleted cookies, run preinstall tool (no issue found), and changed settings in Internet explorer as you recommended in a post on the support page. Also, I have tried to update the app but got the same message.
Also, I want to mention that I am running on Windows 10 desktop computer.

Also, I have uninstalled the product and installed a brand new installation, and the same.

Contacted support 24/7 but web form doesn't work (Send button inactive)
What to do next?

3 Replies
Message 2 of 4

Re: Cannot check for update

Hi @Dinore 

Greetings from McAfee.

We are sorry for the inconvenience caused. Kindly try to use alternat network, install McAfee latest version 16.0.47 and let us know the outcome.

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Support

Edward Franso 


Message 3 of 4

Re: Cannot check for update

Hi. Thank you for your reply. 

I have tried with the alternate network, even using VPN, but nothing has changed. 



Message 4 of 4

Re: Cannot check for update

Hi @Dinore 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.


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