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Message 1 of 2

Buy a Costco laptop get 1 year McAfee Total Protection free but not email received,,, HELP

on 12/15/2021 I purchased HP computer at Costco order# 121471719 this computer is advertised as coming with a free one year subscription of McAfee anti virus. I was informed that I would get an e-mail containing the activation code and instructions which have never arrived. yes, I checked my spam and junk files.  I have tried everything that I can think of to resolve this. I need help please.
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McAfee Retired
McAfee Retired
Message 2 of 2

Re: Buy a Costco laptop get 1 year McAfee Total Protection free but not email received,,, HELP

Hello @juann24 ,

We feel sorry for the inconvenient situation, based on your statement below you got the McAfee as a free subscription along with your computer and there should be an activation code provided by them. To activate the product kindly follow the below support article, if in case you haven't received the activation code we suggest you to check with where you bought the computer.

How to activate a McAfee product subscription with a product card

Rajiv S

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