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Message 1 of 3

Adding pre-installed devices

Just got a new HP PC with McAfee preinstalled.  Downloaded LiveSafe from my account {5 devices and this one makes 3 installed}.  Still shows up as expiring on HP pre-install date.  How do I fix that.

Also how do I remove a device from my account that no longer exists?



2 Replies
Message 2 of 3

Re: Adding pre-installed devices

Hi @jon_malins ,

We are sorry for the inconvenience caused. We have sent you a private message. Kindly check and respond to it.


smita kumari

Message 3 of 3

Re: Adding pre-installed devices

Hi @jon_malins ,

Greetings from McAfee,

We are sorry for the inconvenience caused. Kindly refer the below article to resolve the issues

How to download and install McAfee consumer products

How to remove or deactivate a device on

Kindly let us know the outcome.

For further assistance kindly reach to our McAfee Consumer Support.


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