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jon_malins
Contributor
Message 1 of 3
‎02-11-2022 12:31 PM

Adding pre-installed devices

Just got a new HP PC with McAfee preinstalled.  Downloaded LiveSafe from my account {5 devices and this one makes 3 installed}.  Still shows up as expiring on HP pre-install date.  How do I fix that.

Also how do I remove a device from my account that no longer exists?

 

Jon

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2 Replies
Smita_Kumari
Moderator
Moderator
Message 2 of 3
‎02-11-2022 01:05 PM

Re: Adding pre-installed devices

Hi @jon_malins ,

We are sorry for the inconvenience caused. We have sent you a private message. Kindly check and respond to it.

regards,

smita kumari

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Smita_Kumari
Moderator
Moderator
Message 3 of 3
‎02-15-2022 06:09 AM

Re: Adding pre-installed devices

Hi @jon_malins ,

Greetings from McAfee,

We are sorry for the inconvenience caused. Kindly refer the below article to resolve the issues

How to download and install McAfee consumer products

How to remove or deactivate a device on home.mcafee.com

Kindly let us know the outcome.

For further assistance kindly reach to our McAfee Consumer Support.

Regards,
Smita

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