cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tom_K
Level 7
Report Inappropriate Content
Message 1 of 4

turned off but still logging

In security center I have 'web' turned off to try and stop broswerhost.exe taking up 25% of my C drive.... deleted the log file, but it is still growing. I do not have either mcaffee webadvisor or webadvisor showing in control panel programs to be able to delete it.

 

How can I either move it to a different location (I only have a small ssd c drive, or stop it coming back after deleting it?  Any advice please?

3 Replies

Re: turned off but still logging

Hi @Tom_K 

We regret for the inconvenience caused.

Kindly run the McAfee Consumer Product Removal Tool (MCPR). The steps for running the MCPR tool is available in below aritcle.

How to remove McAfee products from a PC that runs Windows

Regards,
Sudharsanam G

Tom_K
Level 7
Report Inappropriate Content
Message 3 of 4

Re: turned off but still logging

I think this removes mcafee completely?  I just want to stop the web advisor part that appears to cause the large file. I have the 'web' part (which I assume is the web advisor) turned off in secuirty center

The log file crows since it keeps adding this message:-

[ERR][20210914 17:07:41.110][PipeName.cpp@108]: Failed to open WebAdvisor registry key

 

Is it possible just to put back in a registry entry so it does not write the message - or does it mean that despite having it 'off' it is still active?

 

Or perhaps are you saying I need to complete uninstall and completely re-install mcafee?  I am running a Plusnet/BT version...

 

Thanks for any advice.

 

Re: turned off but still logging

Hi @Tom_K 

We regret for the inconvenience caused.

To remove McAfee WebAdvisor from your Windows, kindly refer the below article.

Disable or uninstall McAfee WebAdvisor

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community