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Tom_K
Contributor
Message 1 of 4
‎09-11-2021 02:14 AM

turned off but still logging

In security center I have 'web' turned off to try and stop broswerhost.exe taking up 25% of my C drive.... deleted the log file, but it is still growing. I do not have either mcaffee webadvisor or webadvisor showing in control panel programs to be able to delete it.

 

How can I either move it to a different location (I only have a small ssd c drive, or stop it coming back after deleting it?  Any advice please?

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3 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 4
‎09-11-2021 04:59 AM

Re: turned off but still logging

Hi @Tom_K 

We regret for the inconvenience caused.

Kindly run the McAfee Consumer Product Removal Tool (MCPR). The steps for running the MCPR tool is available in below aritcle.

How to remove McAfee products from a PC that runs Windows

Regards,
Sudharsanam G

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Tom_K
Contributor
Message 3 of 4
‎09-14-2021 10:38 AM

Re: turned off but still logging

I think this removes mcafee completely?  I just want to stop the web advisor part that appears to cause the large file. I have the 'web' part (which I assume is the web advisor) turned off in secuirty center

The log file crows since it keeps adding this message:-

[ERR][20210914 17:07:41.110][PipeName.cpp@108]: Failed to open WebAdvisor registry key

 

Is it possible just to put back in a registry entry so it does not write the message - or does it mean that despite having it 'off' it is still active?

 

Or perhaps are you saying I need to complete uninstall and completely re-install mcafee?  I am running a Plusnet/BT version...

 

Thanks for any advice.

 

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Sudharsanam_G1
Moderator
Moderator
Message 4 of 4
‎09-17-2021 09:48 AM

Re: turned off but still logging

Hi @Tom_K 

We regret for the inconvenience caused.

To remove McAfee WebAdvisor from your Windows, kindly refer the below article.

Disable or uninstall McAfee WebAdvisor

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

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