site advisor

[roget77]

I have received a service request # 156984380 from tech sopport but am unable to make contact to get resolution to my problem.
Anyway the problem is that the SA is gray for every site. I have gone thru solutions 1-4 with no luck. I have uninstalled and reinstalled SA with no improvement. I did download firefox but uninstalled it prior to taking above actions. I also tried to download virtual technician but it failed (twice).

[exbrit]

What browser and version are you using? What protection software are you using, version numbers if possible please?

If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
You will have to-enable all the browser add-ons.

If Internet Explorer 6 - go to Tools/Internet Options..
General tab: clear cookies, history and temporary files
Security tab: set all zones to default
Content tab: disable Content Advisor
Advanced tab: set to default. OK and exit.

Try again. For Technical Support Chat try disabling all pop-up blockers. Try the direct link in my signature.

[roget77]

Browser: IE-7 v 7.00.6000.16386
Protection: Trend Micro v 16.10.1079
Reset computer as requested
clicked link for chat client. Went thru this before with same result which is:
Tried d/l of chat client. Received response "network problem"
Tried manual d/l OK
Tried to open. Dialog box appeared "Inializing". The blue bar went back and forth til the world looked level. I pressed "cancel session" with no effect. finally had to restart.

[exbrit]

OK, not sure what's causing your difficulties.

You could try contacting the Siteadvisor team directly. There's a form linked in the sticky at the top of this forum: http://community.mcafee.com/showthread.php?t=217274

Or, you could call Customer Service directly (toll-free) and tell them the difficulties you are having getting connected to Technical Support. They may be able to patch you through.

1-866-897-9325 press 4 then 0 between 8am & 8pm Central Time.

Meanwhile hopefully someone form the team will look in here anyway.

[roget77]

Thanks for trying! My thoughts:
Maybe the residue from uninstalling firefox 3 is creating a blockage.
Maybe the installation of win patrol is blocking d/ls.
Seems strange that I couldn't d/l and install either virtual technician or chat client.
I guess I'll write off site advisor.

[exbrit]

I ditched Winpatrol because it was causing issues in my Vista setip. Try disabling it.