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JC88
Contributor
Message 1 of 4

"Virus check failed"

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I just recently tried to download a file and got a notification stating something like: "Virus check failed". I went to re-download the same file a second time to see if it would happen again but the second time it went through with no interruption. Soon enough I did not only have the one that got through but a second one appeared as well.

I'm wondering now if this message indicated either a glitch, or that it did in fact detect a virus and thus 'failed' to pass the test but remained undetected the second time. If it is the latter, should I be concerned that my device may contain a virus? And if so, what should I do next to resolve the issue?

Thank you in advance.

1 Solution

Accepted Solutions
AvinashP
McAfee Retired
McAfee Retired
Message 2 of 4

Re: "Virus check failed"

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Hi @JC88,

We are sorry for the inconvenience caused as it was related to McAfee Web Advisor corrupted files. Please follow the steps below and update us the outcome. 

1. Uninstall McAfee Web Advisor from control panel. 

2. Delete all McAfee Web Advisor folder from the following locations

  C:\Program Files\McAfee

  C:\Program Files (x86)\McAfee

  C:\ProgramData (x86)\McAfee

3. Restart the PC 

 

Thanks.

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3 Replies
AvinashP
McAfee Retired
McAfee Retired
Message 2 of 4

Re: "Virus check failed"

Jump to solution

Hi @JC88,

We are sorry for the inconvenience caused as it was related to McAfee Web Advisor corrupted files. Please follow the steps below and update us the outcome. 

1. Uninstall McAfee Web Advisor from control panel. 

2. Delete all McAfee Web Advisor folder from the following locations

  C:\Program Files\McAfee

  C:\Program Files (x86)\McAfee

  C:\ProgramData (x86)\McAfee

3. Restart the PC 

 

Thanks.

JC88
Contributor
Message 3 of 4

Re: "Virus check failed"

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Thanks for the feedback! I'll do that now. 

I'll also let you know if I encounter anything similar again.

KeepnItreal
Contributor
Message 4 of 4

Re: "Virus check failed"

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Hello, I’m new to using McCafee help forum and am curious if their solution worked. Thx 🙏 

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