cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JC88
Level 7
Report Inappropriate Content
Message 1 of 4

"Virus check failed"

Jump to solution

I just recently tried to download a file and got a notification stating something like: "Virus check failed". I went to re-download the same file a second time to see if it would happen again but the second time it went through with no interruption. Soon enough I did not only have the one that got through but a second one appeared as well.

I'm wondering now if this message indicated either a glitch, or that it did in fact detect a virus and thus 'failed' to pass the test but remained undetected the second time. If it is the latter, should I be concerned that my device may contain a virus? And if so, what should I do next to resolve the issue?

Thank you in advance.

1 Solution

Accepted Solutions
AvinashP
Moderator
Moderator
Report Inappropriate Content
Message 2 of 4

Re: "Virus check failed"

Jump to solution

Hi @JC88,

We are sorry for the inconvenience caused as it was related to McAfee Web Advisor corrupted files. Please follow the steps below and update us the outcome. 

1. Uninstall McAfee Web Advisor from control panel. 

2. Delete all McAfee Web Advisor folder from the following locations

  C:\Program Files\McAfee

  C:\Program Files (x86)\McAfee

  C:\ProgramData (x86)\McAfee

3. Restart the PC 

 

Thanks.

View solution in original post

3 Replies
AvinashP
Moderator
Moderator
Report Inappropriate Content
Message 2 of 4

Re: "Virus check failed"

Jump to solution

Hi @JC88,

We are sorry for the inconvenience caused as it was related to McAfee Web Advisor corrupted files. Please follow the steps below and update us the outcome. 

1. Uninstall McAfee Web Advisor from control panel. 

2. Delete all McAfee Web Advisor folder from the following locations

  C:\Program Files\McAfee

  C:\Program Files (x86)\McAfee

  C:\ProgramData (x86)\McAfee

3. Restart the PC 

 

Thanks.

View solution in original post

JC88
Level 7
Report Inappropriate Content
Message 3 of 4

Re: "Virus check failed"

Jump to solution

Thanks for the feedback! I'll do that now. 

I'll also let you know if I encounter anything similar again.

Re: "Virus check failed"

Jump to solution

Hello, I’m new to using McCafee help forum and am curious if their solution worked. Thx :folded_hands: 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community