I don't think McAfee even cares about SiteAdvisor.
I have a red rating on my entirely ad-free and donation-driven file hosting website (hostfile.org, now closed primarily thanks to SiteAdvisor). It labeled my site as "red" because it downloaded other users' files, some of which contained viruses, but none were linked on the site outside of bulk file listings.
I've done the following to try getting McAfee to resolve this:
- Emailed them at the old "feedback" page (when there was no complaints link)
- Emailed them a second time...
- Called their product support number...
- Printed, addressed, and mailed a letter to the address listed on their "contact us" page...
- Emailed them again, this time using the new "complaints" link...
- Emailed them a fourth time, this time using the new "site review" process.
I've only received one email, from the first time I sent an email (in rage). They said they were just going to schedule a retest. Not actually update it and give it a manual rating like Rapidshare's "other users upload content to this site" Green rating. No, they retested it, and even after I went through and manually checked all the users' EXE files in a virtual machine, it found one "red" download and still marked it red.
The letter bounced as "addressee unknown". McAfee has no establishment at the address they posted on their site. Calling support just resulted in someone who couldn't speak English, having no idea what SiteAdvisor even is... thankfully I didn't pay for it.
None of my other emails have gotten a reply and my site is still red.
In short? Good freaking luck. I think McAfee is going to have their pants sued off in a class action lawsuit regarding this, and I'd happily participate.
(edit: Google - not Yahoo since they use SiteAdvisor... - for "siteadvisor complaints". You _WILL_ be amazed, and shocked.)