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R_Online
Level 7
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Message 11 of 51

Re: how to remove site blacklist from mcafee?

Hi there, I have the same problem. My site has no malware, we have SSL, we don't collect any information, its purely a marketing website. We are being blocked for no reason, only by Mcafee. 

Very frustrated as this is scaring away our customers for no real reason. Would you please be able to assist us. Thank you

mcafee.JPG

siddharth_r
McAfee Retired
McAfee Retired
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Message 12 of 51

Re: how to remove site blacklist from mcafee?

Hi @R_Online

Seems the URL has been reviewed and reputation changed to "Minimal Risk". Please check and update us.

Regards,

Siddhartha.R

R_Online
Level 7
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Message 13 of 51

Re: how to remove site blacklist

Yes this has been fixed. Thank you for the follow up!!!! I emailed McAfee directly and within days it changed. I would recommend emailing them. 

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azzuriel
Level 7
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Message 14 of 51

Re: how to remove site blacklist from mcafee?

Hello, please remove our website from your blacklist. After the compromise, we installed a new server with new IP from scratch together with our host HostEurope, and fixed the maleware problem. All other institutes are already giving green again https://sitecheck.sucuri.net/results/antarien.com Thank you for your help.

Edit: Thank you very much Very fast help and ticket processing under 12 hours. Big praise!

capture_003_29032019_202739.pngcapture_002_29032019_202730.pngcapture_001_29032019_202726.pngticket-mcafee01-1929775.png

Re: how to remove site blacklist from mcafee?

Please follow McAfee's McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process
to create a ticket with trustedsource.org to change the web reputation.

 

Should get an answer in 3-5 days

Re: how to remove site blacklist from mcafee?

@azzuriel 

Seems the URL has been reviewed and reputation changed to "Minimal Risk" in trustedsource.org. Also, McAfee shows that your website is safe to browse. Please check and update us.anterian.PNGanterian1.PNG

 

 

 

 

 

 

 

 

 

 

 

Regards
Siva

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members? give Kudos if appropriate

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
azzuriel
Level 7
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Message 17 of 51

Re: how to remove site blacklist from mcafee?

@sivasubramanian 

Yes, thank you very much, everything's fine again. Thanks for the quick help. Greetings from Hamburg, Germany

Re: how to remove site blacklist from mcafee?

Hi there, I have the same problem. My site has no malware, SSL installed. We are being blocked for no reason. 

Very frustrated as this is scaring away our customers for no real reason. Would you please be able to assist us. Thank you

Here’s my site:


Re: how to remove site blacklist from mcafee?

@bilalkhan92 

We have submitted the link for review and raised the ticket [#1941100]. These requests will be addressed within an average of 3-5 business days with some requests requiring additional review and taking longer. We will keep you updated.

Regards
Siva

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Aryabh
Level 7
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Message 20 of 51

Re: how to remove site blacklist from mcafee?

Hi, I have submitted my site to trustedsource.org for check !! here's my ticket_id 1964037 !!

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