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sherbet
Contributor
Message 1 of 2
‎08-09-2023 02:14 AM

Website is blacklisted. Support here is not helping, becoming frustrated.

Our website, https://sherbet.com, has been falsely blacklisted, and our customers complain that McAfee WebAdvisor (and other McAfee software) is showing them a warning when they try to access it.

We reported this months ago and were told it would be fixed. It still has not been. Attempts to reach out to support have proven futile, and we will have to say to our customers not to use McAfee software if they wish to play.

Our site is safe, HTTPS compliant, fully licensed, and we do regular testing to ensure we follow the latest security practices. This warning must be removed as it's affecting our business and scaring off customers.

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1 Reply
krishna55
Moderator
Moderator
Message 2 of 2
‎08-09-2023 06:59 AM

Re: Website is blacklisted. Support here is not helping, becoming frustrated.

Hi @sherbet,

Greetings from McAfee.

We have raised a ticket to the concern team.

The website will be reviewed and classified accordingly, please check after 3 - 5 business days.

Please follow the below McAfee Article for any similar situations,

McAfee WebAdvisor website rating dispute resolution process

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,

Krishnamanikandan KS

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