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AzraelJiraco
Level 7
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Message 1 of 2
‎10-10-2021 06:37 AM

WebAdvisor makes pages unresponsive

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I have used WebAdvisor for a number of years without issue. As of a few weeks ago, pages have started becoming unresponsive or frustratingly slow. Disabling the WebAdvisor plugin resolves this issue.

I have checked for updates on Windows, McAfee and all other apps and drivers. I have uninstalled and reinstalled the WebAdvisor plugin to no avail.

Whilst I can simply carry on with the plugin disabled, I'm unhappy to be missing such a feature whilst using McAfee.

Are there any other things I can do or try to resolve the issue?

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Rajiv_s1
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Message 2 of 2
‎10-10-2021 07:33 AM

Re: WebAdvisor makes pages unresponsive

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Hello @AzraelJiraco ,

We are extremely sorry about this situation you are facing, can you please check if you are able to locate Web advisor in the control panel, if so try removing it and then try re-adding the extension. Also please have a check if issue persists on an alternate browser. If in case you have any concerns on this please feel free to contact our support by accessing this support link.

Regards,
Rajiv S

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Rajiv_s1
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Message 2 of 2
‎10-10-2021 07:33 AM

Re: WebAdvisor makes pages unresponsive

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Hello @AzraelJiraco ,

We are extremely sorry about this situation you are facing, can you please check if you are able to locate Web advisor in the control panel, if so try removing it and then try re-adding the extension. Also please have a check if issue persists on an alternate browser. If in case you have any concerns on this please feel free to contact our support by accessing this support link.

Regards,
Rajiv S

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